Patient and Visitor Information
Being with your loved ones while they are in the hospital is important to their healing and overall wellbeing, and we are happy to welcome you to Parkland Health Center.
The following safety guidelines remain in place in our hospital setting. Please continue to adhere to this guidance out of respect for everyone's health and safety.
Visitor Safety Guidelines
- All staff, patients, and visitors are required to wear a mask, even if you are vaccinated. Surgical/droplet masks or KN95 masks are required and are available at our entrances. Exceptions are made for children under the age of 2, patients with difficulty breathing, and patients unable to remove their own mask without assistance.
- Please sanitize your hands upon entering the facility and throughout your visit, and practice physical distancing when possible. Chairs in our waiting rooms and tables in our cafeteria have been arranged to comply with spacing recommendations.
- Children under the age of 12 must be accompanied by a responsible adult over the age of 18.
- Quiet time hours are between 8:00 p.m. and 7:00 a.m. All care partners or visitors remaining on campus during this time must check in with the nursing station to receive an after hours visitor badge. Individuals remaining on campus during quiet hours must be respectful of the quiet healing environment. Sleeping accommodations are not available in all areas. Care partners or visitors may rest in one of our designated waiting areas during the overnight hours.
- When the safety or security of patients or the care team are at risk, departments may need to limit visitor traffic. Patients will receive notice of any limitations of visitors during this time.
Lobby Hours - Farmington
Monday-Friday from 5:30 a.m. until 7:00 p.m., Saturday from 7:00 a.m. until 4:00 p.m., and Sunday from 7:00 a.m. until 3:30 p.m. Outside of these hours, please enter our facility through our Emergency Department entrance.
Lobby Hours - Bonne Terre
Monday-Friday from 7:30 a.m. until 4:30 p.m. Closed on Saturday and Sunday (patients may enter through the Emergency Department entrance)
Visitor Guidelines by Department
Two care partners or visitors are permitted at the bedside at a time. Visitor badges will be issued and must be visible to staff while in the room with the patient. Care partners and visitors must remain in the room with the patient while in the emergency department for the safety and privacy of our patients. Compassionate exceptions are considered on an as-needed basis to support patients and families.
Huckstep Heart and Lung Center
Care partners are welcome to accompany patients to and from their evaluation and/or sessions. Care partners and visitors may be asked to wait in alternative waiting spaces to ensure unit space is available for patients during session times.
Intensive Care Unit (ICU)
Visitors are welcome. Care partners and visitors must support the quiet healing environment and allow our patients to rest regularly. Due to room configurations, overnight care partners may be asked to sleep in an alternate waiting space. Care partners and visitors to the intensive care unit must check in with unit personnel before visiting a patient.
Visitors are welcome. Care partners and visitors must support the quiet healing environment and allow our patients to rest regularly. Environmental considerations for patients, care partners, visitors, and staff safety will be observed.
Oncology and Infusion Center
Care partners and visitors may accompany patients to their appointments and treatments. Care partners are encouraged to come to provider visits and care planning sessions as well.
Care partners and visitors may accompany patients in designated waiting areas. Visitors may be asked to remain in the waiting room to accommodate patient volume and privacy.
Outpatient Procedural Areas
Care partners and visitors may accompany patients in designated waiting spaces until the time of their procedure. Care partners must be present at the time the patient is discharged.
Care partners and visitors may accompany patients in designated waiting spaces until the time of their study or procedure.
Up to 2 care partners and support persons may accompany patients to surgery and will be needed for discharge support before the patient may be released home.
Care partners and visitors may accompany patients in designated waiting areas. Due to space constraints and safety guidelines, care partners and visitors must remain in waiting areas during therapy sessions.
Care partners and visitors may accompany patients to their sleep lab consultation or appointment. In order to allow for an accurate sleep assessment, care partners or visitors may not be permitted to sleep with the patient during their sleep study evaluation. Compassionate exceptions for sleep accomondations will be reviewed on a case-by-case basis.
Womens and Infants
Open visitation while the mother is laboring is available at the discretion of the patient. Only 3 care partners or visitors will be permitted at the bedside to promote a positive and safe birth experience for our laboring mothers. Visitors may rotate to accommodate 3 visitors at the bedside. Hours for overnight visitors begin after 8:00 p.m. on the post-partum unit. One care partner or visitor is permitted to stay overnight for the care and safety of the newborn and mother.
Wound Clinic and Hyperbarics (HBO)
Care partners and visitors are welcome to accompany patients to appointments,. Patients receiving HBO treatments may not have care partners or visitors permitted during treatments for the safety of the patient, care partner and/or visitor.