Your safety is our priority
Being with your loved ones while they are in the hospital is important to their healing and overall wellbeing, and we are happy to welcome you to Parkland Health Center.
If you are coming to the hospital and dropping off a patient, you can use the circle drive and park where available. Please avoid parking in the Emergency Department lots unless you are visiting the Emergency Room. Our hospital shuttle bus is available to take you from the parking lot to the main door.
Patients should proceed inside through the main door of the hospital.
Patients coming in for surgeries and some procedures may be required to be tested for COVID-19 as part of the standard pre-procedure process. We will work with you to schedule the test and refer you to the proper testing site. If needed, you will have your COVID-19 test 48-72 hours in advance of the scheduled procedure, and then will need to quarantine yourself between the testing and the procedure to reduce your risk of exposure.
For those coming in for an office visit, our staff will guide you through wellness checks prior to your appointment.
Patients, visitors and staff must wear medical-grade face masks at all BJC HealthCare facilities.
We have redesigned our registration process to reduce contact. If you are coming to the hospital, enter through the main entrance, grab a mask, and proceed to the concierge desk for hospital services. For patients visiting our medical office building, please enter through the main hospital entrance, grab a mask, and proceed to the elevators.
For those coming in for office visits, you may notice additional clear shields around front desk areas and reconfigured waiting rooms. This is intended to protect against virus transmission. You may also have the ability to do an e-check in to fill out paperwork and pay for your visit on your smartphone or computer as soon as your appointment is scheduled to reduce time inside the office.
We’re committed to the health and safety of our patients, families and community. We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, and safely designed to prevent transmission of COVID-19. Our full visitor policy can be found here.
Patients also have the option to have Virtual Visitors through phone calls, FaceTime and other virtual methods. In cases where patients are unable to do so on their own, our care team will help facilitate virtual visits through the BJC Virtual Visitor Program.
Signs and floor decals have been installed throughout our hospital to illustrate the six feet recommended for social distancing between you and others. Chairs in our waiting rooms and tables in our cafeterias are arranged to comply with spacing recommendations.
CLEAN COMMON AREAS
In addition to our normally stringent cleaning protocols, our environmental services team has increased its sanitization protocols around the facility. You may see additional people wiping down handrails, elevator buttons and chairs throughout the day. Hand hygiene stations are positioned throughout the hospital to encourage frequent hand washing.
Patient meals continue to be prepared in designated, clean spaces with limited traffic. In our public cafeteria, there have been several changes to reduce the need for staff or visitors to interact with high-touch items. For example, electronic payments are requested in lieu of cash. A member of our food and nutrition team will be happy to serve all the options rather than asking people to self-serve at salad bars or other stations. And, a full array of bottled or canned beverages is available.
To help protect you the entire time of your stay, our environmental services teams remains focused on CDC protocols to disinfect high-touch areas in patient rooms such as door handles, light switches, and tables. The lounging chairs in patient rooms are made of textiles that are easily cleaned.
OUR PROMISE TO YOU
When you come to Parkland Health Center, you will find a clean and disinfected environment with safety precautions such as social distancing and masking in place. Signs will guide you around the facility, and we promise to keep those important to you informed.