Parkland Health Center is pleased to announce that Kelly Davis has been selected as the ICARE Star Service Employee for September 2017. Kelly is a patient access educator in the patient access department. She has worked at Parkland Health Center for 27 years, having worked in the patient accounts department for the first 21 years.
Excerpts from Kelly’s nomination read, “Kelly is an exceptional co-worker. She goes above and beyond to help and assist in every way she can. When I joined patient access there was so much to learn but Kelly was always available and patient to help me learn. She always makes me feel welcome with a warm smile. Kelly is an exceptional educator and team player.”
When asked what she likes about her job at Parkland, Kelly replied, “Patient access is challenging and I enjoy the challenge. I am able to help my co-workers be the best they can be at meeting the needs of our patients.” When asked how she felt about being selected for this award, she said, “Completely surprised. When I realized it was me, I joked that they must have run out of people. The recognition of a job well done is humbling, but I think everyone here works hard to make PHC great.”
ICARE is Parkland’s patient experience service initiative and the acronym stands for the following values; Integrity, Compassion, Accountability, Respect and Excellence.