Parkland Health Center is pleased to announce that Heather Moran, RN, BSN, CEN has been selected as the ICARE Star Service Team Member for July 2019. Heather is an emergency department nurse and she has worked at Mineral Area Regional Medical Center and Parkland Health Center for a combined total of eight years.
Excerpts from Heather’s nomination read, “She displays ICARE values daily. She goes above and beyond what is expected of her. She works as a charge nurse leading others. She takes the time to train and educate nurses who are new or are unfamiliar with the care, procedure, etc. that is being done. She steps up to assist with education and assists with process changes. Her knowledge and continued education has raised quality of care because she shares what she learns with the staff. She is a star Parkland employee.”
When asked what she likes about her job, Heather replied, “The patients; patient care. And learning new things; I really enjoy that. Every day is different, especially in the ER.”
When asked how she felt about receiving this award, she said, "I was actually really surprised. I wasn’t expecting it. I’ve been a nurse since 2006 and I’ve never won employee of the month anywhere.”
ICARE is Parkland’s patient experience service initiative and the acronym stands for the following values; Integrity, Compassion, Accountability, Respect and Excellence.