Parkland Health Center is pleased to announce that Ben Smith has been selected as the ICARE Star Service Team Member for June 2019. Ben is a patient transportation services driver and he has worked at Parkland Health Center for five years.
Excerpts from Ben’s nomination read, “He is often the face of Parkland to our patients and greets everyone with a smile. He goes above and beyond in every aspect to ensure our patients arrive to their appointments and he genuinely cares about them. Care and compassion come naturally for him and he exhibits this with each and every patient. His positive attitude and caring help his patients turn a necessary treatment into a positive experience. He is always friendly and makes sure his patients come first.”
When asked what he likes about his job, Ben quickly replied, “Interaction with people.” He went on to say that he starts and ends his patients’ time at Parkland and he enjoys making sure they have a good experience coming to and going home from appointments or treatment at Parkland. Ben provides transportation for patients who qualify, and on a normal day, he transports up to twelve patients to and from the hospital. He added, “I’m a constant that they can rely on. I’ve built enough trust with my people that they know they can rely on me.”
When asked how he felt about receiving this award, he said humbly, “Shocked and embarrassed.” He explained that while he certainly appreciates this honor, he is more comfortable being in the background.
ICARE is Parkland’s patient experience service initiative and the acronym stands for the following values; Integrity, Compassion, Accountability, Respect and Excellence.