Pam has worked in environmental services during her entire career at Parkland. With the exception of a short time on the medical/surgical floor, she has been stationed primarily in the emergency department. When asked what she likes most about her job, Pam replied, “I like the interaction with people. The people at Parkland are very nice and considerate and that makes your job a lot easier.”
Pam’s nomination reads, “Pam is always happy to help and goes the extra mile for staff and patients. She always has a smile and a kind word. She is a model of all of the ICARE values.” ICARE is Parkland’s patient experience service initiative and the acronym stands for the following values; Integrity, Compassion, Accountability, Respect and Excellence.
Pam’s manager had called a departmental meeting on the day the award was announced, so the team was together when the announcement was made over the hospital’s intercom system. “I was very, very shocked,” Pam said. “And honored,” she added.